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Archive for August, 2009

Is Creative Destruction necessary?

posted by Tim on August 18th, 2009

I remember reading an article when I was first contemplating the risks and rewards of starting a business tied to passions of urban/economic revitalization. The article won the rights to grace the magazine’s cover with a phrase I had forgotten: Creative Destruction.

The term was originally touted by economist Joseph Schumpeter, and largely touched on the entrepreneur’s impact on long term economic growth, often at the expense of challenging (or to the extreme of “destroying”) any given era’s stalwart companies and practices. I don’t set out to ignore proven conventions, but history repeatedly supports Schumpeter’s arguments, most recently with the American auto industry. Though many factors aligned to lead to its crumbling, my hunch is the organizations became too full of themselves by thinking their longevity insulated them from realities of the market. Their size and longevity ignored the speed and spirit of innovation that their founders used to astound the marketplace with real value. Management layers thickened, bloated committees and their spirit killing politics and power plays prevailed, and then the omnipresent bumper sticker philosophy of taming creativity and innovation became operational mantra – “if it ain’t broke, don’t fix it”. The latter allows you to quickly ignore the market and competitive shifts that are appearing in the rear view mirror – and those shifts, especially in today’s global economy, are definitely closer than they appear. Once they pass you, it really is broke, and a simple fix or innovation is now elusive.

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Away with the inferior browser!

posted by Nick on August 13th, 2009

On August 27, 2001, Internet Explorer 6 (IE6) was introduced. Since IE6 two other versions of Internet Explorer have been released, respectfully IE7 and IE8. This is not a blog post touting how glorious IE6 is and how it has made our life easier or even a happy early birthday for that matter, but merely a place for me to ask a question. The question is simple, why are we still supporting a browser that is going on 8 years old?

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Online Ordering and Reservations

posted by Scott on August 4th, 2009

This is a follow-up to yesterday’s post.

I wanted to learn more about Chipotle’s online ordering system, so I did a little research and found an article from May 13, 2009 on Nation’s Restaurant News titled “Chipotle turns curses of online ordering into blessings”. Check it out if you have time.

This got me to thinking — why, in 2009, does this seem like such a difficult task for restaurants? The web has been mainstream for quite some time now and the technology is available, but many restaurants don’t seem to be utilizing those capabilities to benefit their business. It’s all the same — about us, our menu, location. Thanks for the info, but users expect more! We want to USE your site!

And that’s just the online ordering side of things. Let’s consider reservations.

By using a web application like OpenTable, you can streamline the entire process so that your online reservations go right into the terminal you’re using at the restaurant. If your Point-Of-Sale system doesn’t allow that, no big deal, just develop a custom app that works for you and your customers. I should also mention that OpenTable also has iPhone, Palm (webOS) and Blackberry mobile apps, as well. Yeah, OpenTable is nice, but there’s a catch. The restaurant needs to use it in order for me to use it too!

Today we’re all running the same rat race. There never seems to be enough time in the day to do everything that we need to do and we don’t always have “time” to pick up the phone and make a call. Or we think about it and put it off until later.

By making your services more convenient for your customers, you open the doors for repeat customers and new ones, as well. Who wouldn’t want that?

Chipotle does online ordering right.

posted by Scott on August 3rd, 2009

Chipotle

As we were wrapping up our Monday project meeting, we discussed where to get lunch and it was unanimous that we’d be ordering from Chipotle. Actually, the first choice was pizza, but I objected because of this self-regulated diet that I’m on and I had broken several of my own rules by eating leftovers from Kate’s company party on Friday; macaroni, fried chicken, Maryland steamed crabs, and more macaroni. (Stacy Miller at Ridgerunner Publishing has a great macaroni & cheese recipe, by the way!)

But back to Chipotle.

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